Evaluate, Plan, Solve

Pain Points


No Centralized Visibility

Problem: IT teams have to log into each WordPress site manually to track plugins, themes, or updates comparing versions to previously installed.

Fix: ServicePress gives centralized visibility into all WordPress sites and their configurations directly within ServiceNow.

Manual CMDB Inventory

Problem: WordPress sites, plugins, & themes are often not tracked properly in a CMDB, can’t have requests or incidents created against them.

Fix: ServicePress syncs WordPress assets (core, themes, plugins) into your ServiceNow CMDB for clean, auditable records.

Multi-Network Chaos

Problem: Managing large multisite WordPress networks (like universities and franchises) with inconsistent user roles and configurations.

Fix: ServicePress allows for organized, role-based management of users and content across networks, all controlled through workflows in ServiceNow.

Lacking Automation

Problem: Security visibility, content updates, user role assignments, and system reporting are all manual, tedious, and time-consuming.

Fix: ServicePress automates many of these tasks using the ServiceNow workflow engine—saving time and reducing errors.

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Always Have Protection

Vulnerabilities

Unknown Plugin Vulnerabilities

Problem: Security teams lack visibility into which plugins are installed on which WordPress sites — let alone which versions are active. When a vulnerability is disclosed, it becomes a time-consuming and error-prone process
to audit each site manually to determine risk exposure.

Why It Matters: A single outdated plugin can become the entry point for a major data breach, impacting customer trust, compliance posture, and business operations. Without this visibility, teams are flying blind.

Delayed Vulnerability Reporting (Free Version)

Problem: Organizations using the free version of Wordfence experience a 30-day delay in receiving vulnerability alerts — by then, the exploit may already be active in the wild, leaving sites exposed without timely visibility
or coordinated response efforts.

Why It Matters: When zero-day threats can propagate across the internet in hours, a month-long delay creates serious exposure. Yet not every business has budgeted for Wordfence Premium.

No Incident Response Workflow

Problem: When a vulnerability is discovered, there’s often no direct line from detection to action. Security or IT teams may not know what to do next, or who owns the problem.

Why It Matters: Without a formal incident response path, vulnerabilities linger — creating gaps in your security posture and opening you to breach risks and audit failures.

Poor Audit & Compliance Reporting

Problem: Security teams struggle to prove what was remediated, when, and by whom — especially across dozens or hundreds of WordPress instances — creating major gaps in traceability, accountability, and audit readiness.

Why It Matters: Auditors and compliance officers need detailed records. Without traceability, even resolved issues can come back to haunt you during security reviews or regulatory audits.

Real World Scenarios

Use Cases

Educational Institutions

You may manage hundreds or thousands of sites. From the Main Website, to student/faculty sites, to departments, labs, and sports.

WordPress doesn’t display that data properly for you to easily digest. ServicePress can help maintain that data with improved reporting and management.

State & Local Government

The Public Sector uses a lot of WordPress with its open source code and due to the FedRAMP regulations, ServiceNow provides the security needed.

Automate the compliance between each system with workflows that reduce manual time and effort, which results in money

Media & Publishing

Are you in Book Publishing or Media Publishing? Let’s say you host 250 sites across the mediasphere, and your Legal Information changes across 125 of them.

How would you update each page with the same information, without taking the whole day to make changes? ServicePress will help automate!

Food & Beverage

Do you run Restaurants with multiple Locations, for which each are their own Website & menu? Do you need a way to track your Sites across your Franchises?

Allow ServicePress to help monitor your Menu, Manage your Sales, and provide visibility into your Inventory to the rest of your team!

Non-Profit Organizations

Managing outreach programs, donor portals, events, and regional chapters often means juggling multiple WordPress sites—each with different teams and goals.

ServicePress helps centralize oversight, ensuring consistent branding, fast deployment of urgent updates (like disaster relief or advocacy actions), and secure donor data handling across your entire site network.

Healthcare Networks

Hospitals, clinics, and health systems often manage dozens or even hundreds of WordPress sites for different facilities, departments, and patient portals.

ServicePress brings centralized oversight, enabling teams to update medical disclaimers, policies, or emergency alerts across all sites in one action—while remaining compliant with HIPAA and internal governance.

Events & Conferences

Hosting recurring events or conferences across different regions or industries? You likely spin up separate WordPress sites for each venue, year, or audience segment.

With ServicePress, you can clone site structures, manage speaker updates, and deploy last-minute changes across the network—without needing a full dev team for every site refresh.

Technology & SaaS Companies

Managing product microsites, documentation hubs, customer portals, and internal blogs across a growing organization?

ServicePress enables centralized visibility into WordPress properties, so DevOps, Marketing, & Security teams can streamline plugin management, enforce security policies, and rapidly roll out feature announcements across every digital touchpoint.


How we help

Benefits

Security Audits

Rest easy, we’ve got you covered. Your security audits will be much easier since we keep track of all changes to Plugins, Users, and Content. We’ll show you a report on your Dashboard.

Incident Tracking

Since your Enterprise ServiceNow Platform tracks your incidents, contains your CMDB, and manages your requests, your Service Desk can submit incidents based on a Specific Website or Plugin version.

Centralization

How can you track WordPress installations across your Network, if you don’t control all of them, or don’t want to review each site for updates. A WordPress external centralization that is more comprehensive than your dashboard.

Visibility

There are Known Unknowns, but what about Unknown Unknowns? ServicePress help address some of those Unknowns external to WordPress. We give access to non-wordpress users to verify access and roles for each site.

Don't Drown in Outdated Plugins

Our most recent blog articles

Latest News

Read Our Blog

Software Version & Status

Software Version information including:
the CMDB Software Record,
Install Status, Install Date,
Sites Installed On,
Old Version and New Version

Post Type Data

Post Type data by site will provide the Type, Post ID, Categories, and a link to the Knowledge Article

Knowledge Categories

Each Category for every Site with the count of Posts in each.

Dashboard - Posts by Type

Our Dashboard will show a summary of Posts in each Type for each Site.

Custom Post Types

Have your own Post Types? Add them into our Configuration and automatically add to the Knowledge Base.

Software by Version

Break down your Software for all Sites by Version counts

Site Assets

Have WooCommerce? Track your Product Inventory and Stock numbers.
Transfer those items to Stockrooms or Destinations using ServiceNow

We want to hear from you

Get in touch

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ServicePress: WordPress Core

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