🧩 ServicePress (Core WordPress + ServiceNow Integration)

No Centralized Visibility Manual CMDB InventoryMulti-Network ChaosNo Automation
Problem: IT teams have to log into each WordPress site manually to track plugins, themes, or updates.

✅ Fix: ServicePress gives centralized visibility into all WordPress sites and their configurations directly within ServiceNow.		Problem: WordPress sites, plugins, and themes are often not tracked properly in an ITSM CMDB.

✅ Fix: ServicePress automatically syncs WordPress assets (core, themes, plugins) into your ServiceNow CMDB for clean, auditable records.		Problem: Managing large multisite WordPress networks (like universities or franchises) with inconsistent user roles and configurations.

✅ Fix: ServicePress allows for organized, role-based management of users and content across networks, all controlled through workflows in ServiceNow.		Problem: Content updates, user role assignments, and system reporting are all manual and time-consuming.

✅ Fix: ServicePress automates many of these tasks using ServiceNow’s workflow engine—saving time and reducing errors.

🔐 ServicePress: Wordfence Security Add-On

Unknown Plugin VulnerabilitiesDelayed Vulnerabilities (Free Version)No Incident Response WorkflowPoor Auditing & Compliance
Problem: Security teams don’t know which WordPress sites are using vulnerable plugin versions.

✅ Fix: This add-on cross-references installed plugin versions against the Wordfence vulnerability database and alerts admins within ServiceNow.		Problem: With the free Wordfence version, vulnerability data is delayed by up to 30 days.

✅ Fix: ServicePress still makes use of this delayed data but offers ServiceNow alerts and dashboards for tracking even old vulnerabilities until Premium is activated.		Problem: There’s no connection between detected vulnerabilities and the incident response team.

✅ Fix: Automatically create incidents or tasks in ServiceNow when a vulnerability is detected, so IT can respond quickly.		Problem: No standardized logs or proof of remediation for WordPress security audits.

✅ Fix: All changes, updates, and vulnerability patches are logged in ServiceNow, improving audit readiness and accountability.